Carrot Top Studio Policies

Shipping and Delivery

At Carrot Top Studio, we strive for prompt and efficient delivery. Here are the highlights of our shipping and delivery policy:

  1. Processing Time: Orders are processed within 1-2 business days, followed by a confirmation email once shipped.

  2. Shipping Options: We offer standard shipping within the U.S. and options for Canada via USPS Priority mail. For other international orders, please email us for rates.

  3. Delivery Times: Domestic orders typically arrive within 3-7 business days; international shipping may take longer.

  4. Shipping Costs: FREE in the domestic USA! Calculated at checkout based on order weight and selected shipping method for international options.

  5. Order Tracking: You’ll receive an email with tracking information once your order ships.

  6. Delivery Issues: Contact us at jenny.gallo@CarrotTopStudio.com within 7 days of any delivery issues, and we'll assist you.

Thank you for choosing Carrot Top Studio! We appreciate your support!

Returns and Exchanges

At Carrot Top Studio, we strive for your complete satisfaction with our products. If you are not entirely satisfied with your purchase, please contact us within 7 days of receiving your order for a return or exchange. Note that digital items are not eligible for returns or exchanges.

Eligibility:

  • Items must be unused and in their original condition.

  • Custom or personalized items cannot be returned or exchanged.

Return Process:

  1. Email us at jenny.gallo@CarrotTopStudio.com with your order number and reason for the return.

  2. We will provide you with instructions for the return.

  3. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

Refunds:

  • Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.

Custom Orders

At Carrot Top Studio, we are delighted to create one-of-a-kind pieces tailored to your needs. Here’s what you need to know about our custom order process:

Initial Deposit: To initiate a custom order, a deposit is required for the creation of a sketch. This deposit will be credited toward your final order amount.

Approval Process: Once the sketch is completed, we will present it to you for approval. Upon receiving your approval (the “green light”), we will begin the production of your custom piece.

Cancellation Policy: Due to the unique nature of custom orders, once the project has been approved, cancellations are not permitted. This policy ensures that we can dedicate our resources and craftsmanship to creating your one-of-a-kind item without disruption.

If you have any questions or would like to discuss a custom order, please don’t hesitate to reach out!

Payment Methods

At Carrot Top Studio, we strive to make the payment process as convenient as possible. Online, we accept payments through PayPal and major credit cards. For larger projects, especially those for churches, we understand that a check may be sent, and we’re happy to accommodate this method as well.

Privacy Policy

At Carrot Top Studio, we value your privacy and are committed to protecting your personal information. We do not sell or share our email lists with any third parties. Any information you provide is used solely to enhance your experience with us and will be kept confidential. See our full privacy policy here, and if you have any questions or concerns regarding your privacy, please feel free to contact us.

Copyrights and Licensing

All artwork and designs created by Carrot Top Studio are protected under copyright law. Unauthorized reproduction, distribution, or modification of our artwork is prohibited. We encourage those interested in using our designs for commercial purposes to inquire about licensing opportunities. Each licensing agreement will specify the terms of use, duration, and any applicable fees. Please contact us for more information regarding licensing options and to discuss how our artwork can enhance your projects while respecting our creative rights.

Digital Usage

All digital downloads from Carrot Top Studio come with specific usage rights, which are outlined in the product description. We encourage customers to refer to these details before purchasing to ensure compliance with the intended use of each item. For any questions or clarification regarding usage rights, please feel free to reach out to us.

Environment and Sustainability

At Carrot Top Studio, we are committed to protecting the environment and promoting sustainability in our practices. We believe that art and creativity should coexist harmoniously with nature.

Materials and Sourcing: We prioritize the use of eco-friendly materials whenever possible, ensuring that our products are crafted with minimal impact on the environment. When possible we source our materials from suppliers who share our commitment to sustainability.

Production Practices: Our production processes are designed to minimize waste and reduce energy consumption. We continually seek out ways to improve our efficiency and lessen our ecological footprint.

Community Engagement: We actively support initiatives that promote environmental awareness and sustainability. We believe in giving back to our community and encourage our customers to join us in making mindful choices.

Together, we can create a more sustainable future through art and creativity. Thank you for supporting Carrot Top Studio!