FAQ

General Questions

  • At Carrot Top Studio, we strive for prompt and efficient delivery. Here are the highlights of our shipping and delivery policy:

    1. Processing Time: Orders are processed within 1-2 business days, followed by a confirmation email once shipped.

    2. Shipping Options: We offer standard shipping within the U.S. and options for Canada via USPS Priority mail. For other international orders, please email us for rates.

    3. Delivery Times: Domestic orders typically arrive within 3-7 business days; international shipping may take longer.

    4. Shipping Costs: FREE in the domestic USA! Calculated at checkout based on order weight and selected shipping method for international options.

    5. Order Tracking: You’ll receive an email with tracking information once your order ships.

    6. Delivery Issues: Contact us at jenny.gallo@CarrotTopStudio.com within 7 days of any delivery issues, and we'll assist you.

    Thank you for choosing Carrot Top Studio! We appreciate your support!

  • We answer emails within 24 hrs. Monday-Saturday.

    We answer phone calls and texts as often as we can (sometimes we can’t leave the sewing machine!) but return messages promptly during business hours Monday-Friday. Please leave a message if we aren’t able to pick up!

    But we like snail mail too —

    Jenny Gallo
    Carrot Top Studio
    7643 Mistwood Drive
    White Lake, MI 48383, USA

  • At Carrot Top Studio, we strive for your complete satisfaction with our products. If you are not entirely satisfied with your purchase, please contact us within 7 days of receiving your order for a return or exchange. Note that digital items are not eligible for returns or exchanges.

    Eligibility:

    • Items must be unused and in their original condition.

    • Custom or personalized items cannot be returned or exchanged.

    Return Process:

    1. Email us at jenny.gallo@CarrotTopStudio.com with your order number and reason for the return.

    2. We will provide you with instructions for the return.

    3. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

    Refunds:

    • Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.

    If you have any questions or need assistance, please don’t hesitate to reach out!

  • Occasionally! Sign up for our eNews here to stay abreast of special saving opportunities.

Notecards, Labyrinths, and Art Prints

  • 120 lb. ultra white, heavy paper

  • Yes, stickers are high quality vinyl that is durable and waterproof.

  • Not at the moment, but we’re keeping it in mind for the future!

  • Currently, our art prints are available in two sizes: 5 x 7 inches and 8 x 10 inches. These formats are designed to fit standard frame sizes, making it easy for you to display your new artwork beautifully.

  • Absolutely! We’d love to assist you with ordering a bulk quantity of our note cards or stickers for your event. To ensure we meet your specific needs and discuss pricing options, please reach out to us via email or give us a call. We’re here to help make your event special with our artistic creations!

  • Yes, our finger labyrinths are designed to be enjoyed by both children and adults alike! Their calming, meditative qualities make them a wonderful tool for anyone seeking mindfulness or spiritual reflection, regardless of age. Children find joy in the tactile experience, while adults appreciate the peaceful moments they bring.

Tea Towels & Seasonal Items

  • 100% white cotton

  • Yes, we do restock seasonal items like tea towels and stickers! If we plan to restock an item, we make sure to include that information in the product description so you can stay informed.

  • Care Instructions for Our Tea Towels:

    1. Washing: Machine wash cold with like colors.

    2. Drying: Tumble dry low or lay flat to dry for best results.

    3. Ironing: If needed, iron on a medium setting; avoid ironing directly on any printed designs.

    4. Avoid: Do not use bleach or fabric softeners, as they may affect the quality of the fabric and designs.

    With proper care, your tea towels will remain vibrant and functional for years to come!

Digital Downloads & Licensed Art

  • To download and print your digital items:

    1. Check your email for the link we’ve sent.

    2. Click the link to download the file.

    3. Open the file on your device.

    4. Print using your home printer or take it to a local print shop.

    Enjoy your new download!

  • Our digital downloads are available in PDF format.

  • Each digital product description includes specific usage rights. Be sure to check the details for guidelines on how the item can be used for group activities or multiple participants.

  • Yes, you can license our artwork for use on your own products! We’re excited to collaborate with creators and businesses who share our passion for art. Our licensing options allow you to incorporate our unique designs into your products, enhancing their appeal and bringing a touch of artistry to your offerings. If you’re interested in exploring this opportunity further, please reach out to discuss the specifics and find the perfect fit for your project!

Looking for FAQ regarding our clergy stoles? Find that here!